gan78 Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" or "Service" refers to the gan78 website located at https://gan78.cam and all associated mobile applications, software, and gaming interfaces.
• "User," "You," or "Player" refers to any individual who registers an account, accesses the Platform, or uses any of the Services provided by gan78.
• "We," "Us," or "Company" refers to gan78, the operator of the Platform.
• "Account" refers to the personal gaming account created by a User to access Services on the Platform.
• "Balance" refers to the total funds available in a User's Account, including deposited funds, winnings, and active bonuses.
• "Bonus" refers to any promotional funds, free bets, cashback, or other incentives offered by gan78 to Users.
• "Wagering Requirement" refers to the total amount of bets a User must place before bonus funds can be withdrawn as real money.
• "KYC" (Know Your Customer) refers to identity verification procedures required by gan78 to comply with regulatory standards and prevent fraud.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register an account and use gan78 Services, you must meet the following eligibility criteria:

• You must be at least 21 years of age. gan78 strictly enforces age restrictions and reserves the right to request proof of age at any time.
• You must be a resident of Indonesia or a jurisdiction where online gambling is legally permitted.
• You must not be located in a jurisdiction where access to online gambling services is prohibited by local law.
• You must be legally capable of entering into binding contracts under the laws applicable in your jurisdiction.

2.2 Account Registration

Account registration on gan78 requires the following:

• You must provide accurate, current, and complete information during the registration process, including your full legal name (matching your Indonesian identity card or KTP), date of birth, email address, phone number, and residential address.
• You may register only one (1) account per person. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and may result in immediate account closure and forfeiture of funds.
• You must not register an account on behalf of another person or allow any third party to access or use your account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.3 Verification and KYC

gan78 reserves the right to request identity verification documents at any time to comply with anti-money laundering (AML) regulations and responsible gaming standards. You may be required to provide:

• A clear photograph or scan of your Indonesian identity card (KTP) showing your name, date of birth, photograph, and ID number.
• Proof of address (utility bill, bank statement, or government-issued document dated within the last three months).
• Proof of payment method ownership (bank statement, e-wallet screenshot, or credit card photo with middle digits obscured).
• A selfie photograph holding your KTP for facial recognition verification.

Failure to provide requested verification documents within 30 days may result in account suspension and withdrawal restrictions until verification is completed. gan78 processes KYC submissions within 2-4 business days under normal circumstances.

3. Account Security and Verification

3.1 Password Security

You are solely responsible for maintaining the security of your account password. gan78 recommends using a strong password containing a combination of uppercase and lowercase letters, numbers, and special characters. You must not share your password with any third party.

3.2 Two-Factor Authentication

gan78 offers optional two-factor authentication (2FA) for enhanced account security. While 2FA is not mandatory, we strongly encourage all Users to enable this feature to protect against unauthorized access.

3.3 Suspicious Activity Monitoring

gan78 employs automated systems to monitor for suspicious account activity, including unusual login patterns, irregular betting behavior, and potential fraud indicators. If suspicious activity is detected, gan78 reserves the right to temporarily suspend your account pending investigation.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

gan78 accepts deposits via the following Indonesian payment methods:

• Bank transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All transactions must be conducted in Indonesian Rupiah (IDR). gan78 does not charge deposit fees, but your financial institution may impose their own transaction fees.

4.2 Deposit Limits

Minimum deposit: Rp 10,000. Maximum deposit per transaction varies by payment method. Users may set voluntary deposit limits through Responsible Gaming tools in their account settings.

4.3 Withdrawal Processing

Withdrawal requests are subject to the following conditions:

• Minimum withdrawal amount: Rp 50,000
• Withdrawals must be made to a payment method registered in the account holder's name
• Withdrawal requests submitted before 18:00 WIB on business days are processed the same day (subject to verification and security checks)
• First-time withdrawals require completed KYC verification
• Withdrawals may be delayed if account activity triggers security reviews
• gan78 reserves the right to request additional verification for withdrawals exceeding Rp 50,000,000

4.4 Bonus Fund Restrictions

Active bonus funds are subject to wagering requirements and cannot be withdrawn until those requirements are fulfilled. Attempting to withdraw before completing wagering requirements will result in forfeiture of all bonus funds and associated winnings.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses offered by gan78 are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and validity periods. Users must read and understand the terms of each bonus before activation.

5.2 Wagering Requirements

Unless otherwise stated, all bonuses carry a wagering requirement (typically ranging from 20x to 40x the bonus amount) that must be completed before bonus funds convert to withdrawable cash. Different games contribute differently toward wagering requirements:

• Slots: 100% contribution
• Live casino games: 10-20% contribution (varies by game)
• Sports betting: 100% contribution for bets with odds 1.50 or higher
• Table games: 5-10% contribution (varies by game)

5.3 Maximum Bet Restrictions

While bonus funds are active, the maximum bet per spin or per wager is limited to Rp 50,000 unless otherwise specified. Exceeding the maximum bet limit will result in forfeiture of bonus funds and any winnings derived from those bets.

5.4 Bonus Abuse

gan78 reserves the right to cancel bonuses and void associated winnings if bonus abuse is detected, including but not limited to: creating multiple accounts to claim the same bonus, irregular betting patterns designed to minimize risk while clearing wagering requirements, or colluding with other players.

6. Gaming Rules and Fair Play

6.1 Random Number Generation

All casino games on gan78 use certified Random Number Generators (RNG) audited by independent testing agencies. Game outcomes are determined purely by chance and cannot be manipulated by gan78 or any player.

6.2 Sports Betting Rules

Sports betting on gan78 is governed by the following rules:

• All bets are settled based on official results as determined by the governing sports body
• If an event is postponed, bets remain valid if the event takes place within 48 hours of the original scheduled time
• If an event is abandoned or canceled, bets are void unless the outcome was already determined at the time of abandonment
• gan78 reserves the right to void bets if obvious pricing errors occur
• Live betting markets may be suspended briefly for odds recalculation during key match moments

6.3 Disconnections and Technical Issues

In the event of a disconnection during gameplay, incomplete game rounds will be resolved according to the game provider's standard procedures. Casino game providers maintain logs of all game rounds, which serve as the definitive record in case of disputes.

7. Responsible Gaming

gan78 is committed to promoting responsible gambling and providing tools to help Users maintain control over their gaming activities. We strongly encourage all players to gamble responsibly and within their financial means.

7.1 Self-Exclusion

Users may request temporary or permanent self-exclusion from gan78. Self-exclusion periods range from 24 hours to permanent closure. During the self-exclusion period, you will not be able to access your account, make deposits, or place bets. Self-exclusion cannot be reversed before the chosen period expires.

7.2 Deposit and Loss Limits

Users may set daily, weekly, or monthly deposit limits and loss limits through their account settings. Limit decreases take effect immediately, while limit increases are subject to a 7-day cooling-off period to prevent impulsive decision-making.

7.3 Underage Gambling Prevention

gan78 strictly prohibits underage gambling. Users under 21 years of age are not permitted to register accounts or use any Services. gan78 employs age verification procedures and reserves the right to request identification documents to verify age at any time.

For more information on responsible gaming tools and support resources, please visit our dedicated Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on gan78 and may result in immediate account suspension, fund confiscation, and legal action:

• Fraudulent Activity: Providing false or misleading information during registration, verification, or at any other time.
• Multi-Accounting: Creating or operating multiple accounts for any purpose, including bonus abuse or circumventing restrictions.
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in poker or other player-vs-player games.
• Betting Syndicates: Participating in organized groups designed to exploit bonuses or manipulate betting markets.
• Arbitrage Betting: Exploiting odds discrepancies across multiple platforms to guarantee profit.
• Automated Betting: Using bots, scripts, or other automated tools to place bets or play games.
• Money Laundering: Using gan78 for purposes of money laundering or financing illegal activities.
• Hacking or Reverse Engineering: Attempting to gain unauthorized access to gan78 systems or reverse-engineer platform software.

9. Limitations of Liability

9.1 Service Availability

gan78 strives to maintain 99.9% uptime, but we do not guarantee uninterrupted service. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. gan78 is not liable for any losses resulting from service interruptions.

9.2 Maximum Liability

To the fullest extent permitted by applicable law, gan78's total liability to any User for any claim arising from or related to these Terms or use of the Platform shall not exceed the total amount deposited by that User in the six (6) months preceding the claim.

9.3 Third-Party Game Providers

gan78 hosts games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and others. While we select reputable providers, gan78 is not responsible for defects, malfunctions, or errors in third-party games. Disputes regarding specific game outcomes should be directed to the respective game provider.

10. Account Suspension and Termination

10.1 User-Initiated Closure

Users may close their accounts at any time by contacting customer support. Upon closure, any remaining balance (excluding uncompleted bonus funds subject to wagering requirements) will be returned to the User via their registered withdrawal method. Account closure is typically processed within 7 business days.

10.2 Company-Initiated Suspension

gan78 reserves the right to suspend or terminate any account if:

• The User violates any provision of these Terms & Conditions
• The User engages in fraudulent, abusive, or illegal activities
• The User fails to provide requested verification documents within the specified timeframe
• The account remains inactive (no login or deposit) for 12 consecutive months
• gan78 is required to do so by law or regulatory authority

In cases of account termination due to Terms violations, gan78 reserves the right to withhold any remaining balance as compensation for damages.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms & Conditions are governed by international gaming regulations and the laws of the jurisdiction in which gan78 is licensed to operate. Users agree to submit to the jurisdiction of the courts in that jurisdiction for resolution of disputes.

11.2 Dispute Resolution Process

In the event of a dispute between a User and gan78, the following process applies:

1. The User must first contact gan78 customer support via email or live chat to attempt informal resolution.
2. If the dispute cannot be resolved through customer support, the User may escalate the matter to gan78 management by emailing [email protected] with full details and supporting evidence.
3. gan78 will investigate the dispute and provide a written response within 14 business days.
4. If the User remains dissatisfied with gan78's decision, the matter may be referred to an independent Alternative Dispute Resolution (ADR) service.

11.3 Amendments to Terms

gan78 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Users via email and on-site notifications. Continued use of the Platform after amendments take effect constitutes acceptance of the revised Terms.

12. Contact Information

For questions regarding these Terms & Conditions, please contact gan78 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Response Time: Customer support inquiries are typically answered within 2-6 hours during business days, 12-24 hours on weekends and Indonesian public holidays.