gan78 Privacy Policy

1. Introduction

gan78 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all Users of the gan78 platform located at https://gan78.cam, including our website, mobile applications, and all associated services (collectively, the "Platform").

This Privacy Policy explains what personal data we collect from you, how we use it, who we share it with, how we protect it, and what rights you have regarding your personal information. We process personal data in accordance with international data protection standards and applicable Indonesian privacy regulations.

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

gan78 collects various types of information to provide and improve our gaming services, ensure platform security, comply with legal obligations, and deliver personalized experiences.

2.1 Information You Provide Directly

When you register an account or use gan78 services, you voluntarily provide us with the following personal information:

• Account Registration Data: Full legal name (as it appears on your Indonesian identity card or KTP), date of birth, gender, email address, phone number, residential address, and username/password
• Identity Verification Documents: Photographs or scans of your Indonesian identity card (KTP), proof of address documents (utility bills, bank statements), payment method verification documents, and selfie photographs for facial recognition verification
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records
• Communication Data: Information contained in correspondence with our customer support team via email, live chat, WhatsApp, or other communication channels, including the content of messages, attachments, and support tickets
• Marketing Preferences: Your consent choices regarding promotional emails, SMS notifications, push notifications, and other marketing communications

2.2 Information Collected Automatically

When you access or use the gan78 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, device ID, advertising ID), mobile network information
• Usage Data: IP address, login timestamps, pages visited, games played, bet history, session duration, navigation paths, clickstream data, referral sources
• Location Data: General geographic location derived from IP address (country, city level), time zone information. We do not collect precise GPS coordinates unless you explicitly grant permission for location services
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and tracking pixels. See Section 6 for detailed information about cookies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: Results from third-party KYC verification and fraud prevention services used to verify your identity and detect fraudulent activity
• Game Providers: Gaming session data, bet records, and win/loss statistics from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming
• Analytics Providers: Aggregated and anonymized usage statistics from web analytics services

3. How We Use Your Information

gan78 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and live dealer gaming
• Maintaining accurate transaction records and account balances
• Communicating important account-related information, including security alerts and policy updates

3.2 Identity Verification and Compliance

• Verifying your age to enforce 21+ age restrictions and prevent underage gambling
• Confirming your identity through KYC (Know Your Customer) procedures
• Complying with anti-money laundering (AML) regulations and legal obligations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Responding to lawful requests from government authorities, regulatory bodies, and law enforcement agencies

3.3 Platform Security and Fraud Prevention

• Monitoring account activity for suspicious behavior patterns
• Detecting and preventing multi-accounting, bonus abuse, and terms violations
• Protecting against unauthorized access, hacking attempts, and cyberattacks
• Investigating disputes, complaints, and potential terms violations
• Maintaining platform integrity and fair gaming standards

3.4 Customer Support

• Responding to your inquiries via live chat, email, WhatsApp, and other support channels
• Resolving technical issues, account problems, and payment disputes
• Providing assistance with responsible gaming tools, including setting deposit limits and activating self-exclusion
• Maintaining records of support interactions for quality assurance and training purposes

3.5 Marketing and Personalization

• Sending promotional offers, bonus announcements, and personalized gaming recommendations (only with your consent)
• Customizing your gaming experience based on your preferences and play history
• Conducting market research and user surveys to improve our services
• Displaying relevant advertisements and promotional content on the Platform

3.6 Responsible Gaming

• Monitoring gambling behavior patterns to identify potential problem gambling indicators
• Enforcing deposit limits, loss limits, and session time limits set by you
• Implementing self-exclusion requests and cooling-off periods
• Providing access to responsible gaming resources and support services

3.7 Business Operations and Analytics

• Analyzing platform usage patterns to improve user experience and service quality
• Generating aggregated and anonymized statistics for business intelligence
• Developing new features, games, and services based on user feedback
• Conducting A/B testing to optimize platform performance

4. Information Sharing and Disclosure

gan78 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Indonesian banks and e-wallet providers that process your deposits and withdrawals
• KYC Verification Services: Identity verification and fraud prevention companies that confirm your identity and detect fraudulent activity
• Game Providers: Third-party gaming software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) that deliver game content to the Platform
• Cloud Hosting Providers: Infrastructure providers that host our servers and databases
• Customer Support Tools: Live chat, email, and ticketing systems that enable customer support communications
• Analytics Providers: Services that help us analyze platform usage and improve user experience

All service providers are contractually obligated to protect your personal data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or in response to valid legal processes, including:

• Complying with court orders, subpoenas, and other lawful requests from government authorities
• Responding to inquiries from regulatory bodies overseeing online gaming operations
• Cooperating with law enforcement investigations regarding fraud, money laundering, or other criminal activities
• Enforcing our Terms & Conditions and protecting our legal rights
• Preventing harm to the safety or security of our users, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer involving gan78, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on the Platform before your data is transferred and becomes subject to a different Privacy Policy.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as participating in promotional partnerships or third-party surveys.

5. Data Security Measures

gan78 takes the security of your personal information seriously and employs industry-standard technical and organizational measures to protect your data against unauthorized access, loss, destruction, alteration, or disclosure.

5.1 Technical Security Measures

• Encryption: All sensitive data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of security to user accounts
• Regular Security Audits: We conduct periodic security assessments and penetration testing by independent third-party security firms

5.2 Organizational Security Measures

• Access Controls: Access to personal data is restricted to authorized employees who require it to perform their job functions
• Employee Training: All staff members receive training on data protection principles and security best practices
• Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations
• Incident Response Plan: We maintain a documented incident response plan to address potential data breaches promptly

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, gan78 will notify affected users without undue delay, in accordance with applicable data protection laws. Notifications will include information about the nature of the breach, the types of data affected, and steps you should take to protect yourself.

6. Cookies and Tracking Technologies

gan78 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, including login sessions, account security, and transaction processing	Session or up to 30 days
Performance Cookies	Collect anonymous data about how users interact with the Platform to improve performance and identify issues	Up to 2 years
Functionality Cookies	Remember your preferences (language, currency, display settings) to provide a personalized experience	Up to 1 year
Marketing Cookies	Track your browsing activity to deliver relevant advertisements and promotional content (only with consent)	Up to 1 year

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block cookies, delete existing cookies, or receive notifications when cookies are set. However, blocking essential cookies may affect your ability to use certain Platform features, including logging in and making transactions.

7. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. gan78 respects these rights and provides mechanisms for you to exercise them.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our customer support team. We will provide the requested information within 30 days of receiving your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly through your account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent upon which processing is based
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note that we may be required to retain certain information for legal compliance, tax purposes, or to resolve disputes, even after account closure.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.5 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link provided in each email or by updating your communication preferences in your account settings.

7.6 Right to Restrict Processing

Under certain circumstances, you have the right to request restriction of processing of your personal data, such as when you contest the accuracy of the data or object to processing.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days. We may request additional information to verify your identity before processing your request.

8. Data Retention

gan78 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Retention Periods

• Active Accounts: Personal data is retained for the duration of your active account plus any period required for legal compliance
• Closed Accounts: After voluntary account closure, personal data is retained for 7 years to comply with anti-money laundering regulations and tax requirements
• Transaction Records: Financial transaction data is retained for 7 years as required by Indonesian tax and financial regulations
• Marketing Data: Marketing communication preferences and history are retained until you withdraw consent or request deletion
• Support Communications: Customer support correspondence is retained for 3 years for quality assurance and dispute resolution purposes

8.2 Inactive Accounts

If your account remains inactive (no login or deposit) for 12 consecutive months, we may contact you to confirm whether you wish to keep your account open. After 24 months of continuous inactivity, we reserve the right to close your account and delete personal data in accordance with our retention policies and legal obligations.

9. International Data Transfers

gan78 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

These safeguards may include standard contractual clauses, data processing agreements, and ensuring that recipient countries provide adequate levels of data protection. By using the Platform, you consent to the international transfer of your personal data as described in this Privacy Policy.

10. Children's Privacy

gan78 is strictly an adults-only platform. We do not knowingly collect, use, or solicit personal information from individuals under 21 years of age. Our Terms & Conditions explicitly prohibit individuals under 21 from registering accounts or using our services.

If we discover that we have inadvertently collected personal information from a person under 21, we will delete that information immediately. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

gan78 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational factors. When we make material changes to this policy, we will notify you by:

• Sending an email notification to the address registered on your account
• Displaying a prominent notice on the Platform homepage
• Requiring acknowledgment of the updated policy upon your next login

The updated Privacy Policy will indicate the effective date at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Response Time: We aim to respond to privacy inquiries within 2-5 business days

For formal data protection requests (access, rectification, erasure, portability), please submit your request in writing via email with "Data Privacy Request" in the subject line. Include your full name, registered email address, and specific details of your request. We will verify your identity before processing any data requests.